Privacy Policy

Clare & Co Pty Ltd, trading as Clare McRae ("we", "us", "our"), is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you agree to the terms of this policy.

1Who we are

This policy applies to personal information handled by Clare & Co Pty Ltd (ABN 19 670 595 276), trading as Clare McRae, Business Consultant, operating at claremcrae.com.au. If you have any questions about privacy, please use the contact details at the end of this policy.

2What personal information we collect

The types of personal information we may collect include:

• Your name, business name and job title.
• Contact details, including email address, phone number and postal or business address.
• Information you provide when you enquire, complete a form, book a call or engage our services.
• Information about your business that you choose to share with us so we can help you.
• Payment and billing information (payments are processed by secure third-party providers; we do not store full card details).
• Records of our communications with you, including emails and messages.
• Technical information such as your IP address, browser type, device information and how you use our website.

You do not have to provide your personal information. If you choose not to, we may not be able to provide our services or respond to your enquiry.

3How we collect your information

We collect personal information in a number of ways, including when you:

• Contact us by email, phone, social media or through a form on our website.
• Enquire about, purchase or use our services.
• Subscribe to our emails, newsletters or updates.
• Interact with our website, including through cookies and analytics tools.

Where it is reasonable and practical, we will collect your personal information directly from you. Sometimes we may collect it from third parties, such as a referral from someone you know, or from publicly available sources.

4Why we collect and how we use it

We use your personal information to:

• Respond to your enquiries and communicate with you.
• Provide, manage and improve our services.
• Process payments and manage our accounts.
• Send you information, updates and marketing where you have agreed to receive it.
• Understand how our website is used and improve your experience.
• Meet our legal, tax and record-keeping obligations.

5Direct marketing

From time to time we may send you marketing communications about our services, where you have consented or where the law otherwise permits. You can opt out at any time by clicking the unsubscribe link in any email, or by contacting us directly. We will action your request promptly.

6Who we share your information with

We do not sell your personal information. We may share it with:

• Trusted third-party service providers who help us run our business, such as email, customer management, scheduling, payment, hosting and analytics providers.
• Professional advisers, such as accountants and lawyers, where necessary.
• Government or regulatory bodies where required or authorised by law.

We only share what is necessary, and we require our providers to protect your information.

7Overseas disclosure

Some of the service providers we use store or process information outside Australia, including in countries such as the United States. Where we disclose your information overseas, we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles.

8Cookies and website analytics

Our website may use cookies and similar technologies to help it work properly, remember your preferences and understand how visitors use the site. Cookies are small files stored on your device. You can control or disable cookies through your browser settings, though some parts of the website may not work as intended if you do.

9How we store and protect your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. This includes using secure systems, restricting access and working with reputable providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take your privacy seriously.

We keep your personal information only for as long as we need it for the purposes described in this policy, or as required by law, after which we take reasonable steps to destroy or de-identify it.

10Accessing and correcting your information

You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We may need to verify your identity first. We will respond within a reasonable time, and there is generally no charge.

11Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us first so we can try to resolve it. We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any website you visit.

13Children's privacy

Our services are intended for business owners and are not directed at children. We do not knowingly collect personal information from children.

14Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the date it was last updated shown at the top. Please check back occasionally so you are aware of any changes.